From: route@monster.com
Sent: Friday, September 30, 2016 12:48 PM
To: hg@apeironinc.com
Subject: Please review this candidate for: CCVP SIP Cloud
This resume has been forwarded to
you at the request of Monster User xapeix03
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1 GLEN A. SCOTT Telephone: (513) 374-5911 | gscott1083@yahoo.com | 120 Keevers
Point Springboro, OH 45066 PROFESSIONAL EXPERIENCE VERINT
SYSTEMS INC. Melville, NY2010 - 2016 Solution Delivery Architect – Enterprise Intelligence Solutions,
Americas Region
· Responsible
for providing complete Solution requirements and deliverables, implementation
methodologies, support and system configurations for clients in the North
American and South American regions. · Designing,
Planning and Implementation of Telecommunications and Data Infrastructure
Requirements for Verint applications including the latest Impact 360 and
legacy Ultra versions for Workforce Management (WFM) and Workforce
Optimization (WFO), Compliance Recording, Customer Relationship Management
(CRM), multi-platform CTI Integrations, Desktop Processing Analytics (DPA),
Customer Feedback (Survey), Speech Analytics and various Software as a
Service (SaaS) Solutions. · Served
as a Technical Lead for customer deployments working directly with the
Implementation Engineers, Custom Integration Teams, Product Developers,
Product Support, Project Managers, Consultants, Manufacturers and Service
Providers to provide support across multi-vendor platforms including: Avaya,
Cisco, Nortel, Siemens, Genesys, Oracle, Unify, AT&T, NICE, Nexidia and
Salesforce.com. · Coordinated
with the Sales Account Teams to provide configuration details for hardware /
software, licensing, scope of work review and pricing, product documentation
and project implementation timelines for new installations, migrations and
add-on solutions directly to client Administrators, Managers, Directors and
C-Level Executives. Project Engagement Expertise · Strong knowledge of PBX Integration
and configuration for Avaya, Cisco, Nortel, Genesys and Siemens. · Strong knowledge of TDM, VOIP, SIP, MPLS and various Service
Provider standards. · Strong knowledge of physical and virtual server
requirements including Microsoft Windows Server OS,
Linux, Microsoft SQL Server. · Strong knowledge of Desktop Software
Requirements, Virtual Desktops (VDI) for Citrix and VMWare. · Strong knowledge of solution risk assessment including
disaster recovery, failover procedures and vulnerability. · Strong knowledge of various
DataCenter storage and archiving requirements including Encryption, PCI
Compliance, SAN, NAS, DAS, EMC,
and Cloud Storage. · Strong knowledge of Infrastructure
Interoperability including Network Appliances, Firewalls, VPNs, Remote Agents
and Remote locations, Hosted-Solutions and Software as a Service (SaaS). · Strong Resource Management and Project process
skills, integration issue resolution, and deep-dive troubleshooting. · Excellent communication and presentation skills. · Participated
in client project planning meetings, site surveys, solutions overview and
expectations while working in tandem with budgets and financial decision
makers. · Provided
detailed Scope of Work documentation for Pre / Post Sales projects for the
Sales Teams and Project Managers. · Negotiated
contractual agreements between clients and vendors including Moves, Adds and
Changes (MAC), equipment additions and returns. · Provided
equipment environmentals including VISIO diagrams for network maps, power /
cooling requirements, rack layouts, floor plans, cable and station layouts. · Participated
in scheduled project updates and conference calls with Project Teams and
clients. · Provided
detailed IP Worksheets / Network requirements for voice / data installation
Teams. · Provided
maintenance reports for new and existing equipment including maintenance
contract negotiations, contract renewals, updated pricing and rebates. GLEN A. SCOTT– PAGE TWO Telephone: (513) 374-5911 | gscott1083@yahoo.com | 120 Keevers
Point Springboro, OH 45066 PROFESSIONAL EXPERIENCE – (Continued) CAROUSEL
INDUSTRIES INC.Exeter, RI2007 - 2010 Senior Design Engineer – Regional Sales Team ·
Responsible for providing Pre-Sales and Post-Sales
solution support and system configurations for 12 Sales Executives in the New
York, New Jersey, Pennsylvania, Maryland, Ohio and Wisconsin territories. ·
Achieved 120% of Quota for 2008 with a total of over $5M
in revenue in projects completed and reoccurring bookings. ·
Managed a consistent sales funnel of over $10M for two
consecutive years. ·
Provided sales presentations, product demonstrations and
delivery of systems solutions directly to client Administrators, Managers,
Directors and C-Level Executives. ·
Developed strategic and innovative approaches to
delivering voice and data solutions to customers’ business requirements for
multiple locations in a local, regional, national and global environment. ·
Lead Technical Resource for solution validity and
interoperability. Direct customer relationship with the client’s
Infrastructure and Technical Teams. ·
Managed and coordinated with various certified partners,
manufacturers and service providers to provide support across multi-vendor
platforms and solutions. AVAYA,
INC.New York, NY1998-2007 Pre-Sales Systems Engineer – Regional Sales Team(Promoted
in 2002) ·
Responsible for consulting with customers in selling and
supporting company voice and data networking products, systems, and
applications. ·
Provide technical support in sales presentations, product
demonstrations, customer training, and delivery of professional systems
solutions. ·
Develop and deliver voice and data networking
systems/solutions to customers’ business, information, technical and
educational needs. ·
Held a leadership role in analyzing customer requirements
and providing voice/data networking technical knowledge and expertise to
design and implement appropriate solutions using the company’s products and
services. ·
Accountable for the technical validity and
interoperability of the solution and/or the direct relationship with the
customer’s strategic business plans. ·
Served as a company consultant in cross-disciplines.
Viewed as a specialist in given fields by both company and customers. Manager – Client Services(Promoted in 2001) ·
Direct supervision of the Engineering Services Group in
charge of provisioning support for various telecommunications projects. ·
Managed daily group activities: work scheduling, overtime
and project management. Assist in the design, installation and control of
large business projects. ·
Direct participation in the sales processes by assisting
with site surveys, developing solutions and proactive provisioning of
products and services. ·
Managed Human Resource activities including time-off
planning, labor relations with local unions, training and technical
interfacing. ·
Financial Data Processing and Account Administration
including: order creation, support and billing process for products and
services using SAP and Siebel eBusiness. ·
Negotiated Statement of Work (SOW) and Contractual
Agreements between clients and vendors. ·
Documentation of pricing and product specifications for
project proposals including Request for Information (RFI) and Request for
Proposals (RFP). GLEN
A. SCOTT – PAGE THREE Telephone: (513) 374-5911 | gscott1083@yahoo.com | 120 Keevers
Point Springboro, OH 45066 EDUCATION Master of Business Administration (MBA) in Finance
(2002) SETON HALL UNIVERSITY, South Orange, NJ Bachelor of Arts (BA) in Communication (1998) WILLIAM PATERSON UNIVERSITY, Wayne, NJ TECHNICAL PROFICIENCIES
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Languages: |
Languages |
Proficiency Level |
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English |
Fluent |
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